24/7 VIP Transfer Service Google 5.0 — 60+ reviews
Our Meeting Points

Our Meeting Points

Discover our convenient meeting points for easy access and seamless connections. Find the best locations to meet with us today.

Onboarding Process

4 steps as soon as you get off the plane

Everything is pre-planned; you just walk to the exit, the rest is coordinated by our airport office.

01

Your flight is landing

Our driver tracks your flight; they will be at the location on time even in case of delay or early landing.

02

Collect your luggage

When you exit the passport and baggage area, proceed to the designated area to see our name sign.

03

Welcome with name tag

Our welcome team will be waiting for you holding a name sign. Your luggage is on us, you just take a seat.

04

Hit the road with your vehicle

Your premium Mercedes vehicle is ready; the route is planned, refreshments have been placed, we are on our way to the destination.

Istanbul Airport IST
European Side

Istanbul Airport

Guest Tips

  • After passport control and baggage claim, follow the "Arrivals" signs towards the exit.
  • When you reach our meeting point, give your reservation code and name to our team; your vehicle is ready within 10-20 minutes.
  • If you have no internet, you can message us on WhatsApp using the airport's free Wi-Fi.
Sabiha Gökçen Havalimanı SAW
Anatolian Side

Sabiha Gökçen Havalimanı

Guest Tips

  • After collecting your baggage, head to the exit door; our welcome area is right in front of you.
  • Once you give your reservation code and name to our team, your vehicle is ready within 10-20 minutes.
  • At busy times your chauffeur may pick you up from the ground floor; please keep your phone switched on.
Frequently Asked Questions

Questions You May Have

Didn't find your answer? Our airport office and 24/7 support line are just a click away.

Report a problem with WhatsApp
How can I cancel my reservation?

You can use the confirmation link we sent you for your reservation cancellation or contact us via our WhatsApp support line. We offer a 100% refund guarantee for cancellation requests.

How to make an airport transfer reservation?

You can easily make your transfer reservation through istanbulcozyshuttle.com. After filling out the reservation form, the transfer details and your confirmation will be sent to you via email and WhatsApp.

What information should I share when making a transfer reservation?

During the reservation, your first name, last name, contact information, and flight number are required. Providing accurate contact information and flight number is the key to a smooth pickup.

Will my transfer be canceled if my flight is delayed?

When you share your flight number, we monitor possible delays and update your transfer time. We wait for you for 60 minutes from landing. If we cannot meet within the specified time, your reservation may be automatically canceled.

How long will the transfer vehicle wait for me?

If you have not shared your flight number and we cannot reach you via your contact information, our vehicle will wait for 30 minutes from the reservation time and then your transfer will be canceled.

How do I find my driver at the airport meeting point?

Your driver's information will be sent to you via SMS or WhatsApp. If you cannot find your driver at the meeting point, please contact us immediately.

How do I find the transfer vehicle at the airport?

Istanbul Airport (IST): After collecting your luggage, follow the "Arrival Floor" signs towards the exit. Our welcome team will be waiting for you at the welcome desk in front of Exit 11, next to Starbucks, with a name sign. Just provide your reservation code and name to our team; your vehicle will be ready within 10-20 minutes.

Sabiha Gökçen Airport (SAW): After collecting your luggage, exit through the exit door; our welcome point is on the Domestic Arrivals Floor, opposite the Information Desk. When you provide your reservation code and name to our team, your vehicle will be ready within 10-20 minutes.

Is a child seat provided for children?

If you specify your child seat request during the reservation, a child seat will be available in your transfer vehicle.

Can I pay by credit card?

You can make payments by credit card or cash for all our transfer and VIP services.

How do I know if my reservation is confirmed?

After your reservation, a confirmation is sent via SMS and email. Please check the accuracy of your information. Additionally, you will receive a reminder message via WhatsApp before your trip.

How do I meet the car at the address or a special location?

Our vehicle will be ready and waiting for you at the specified address. The car's color and license plate will be communicated to you via SMS, email, or WhatsApp.

Are you ready?

You are coming to Istanbul, let us handle the rest.

See your fixed price in seconds, book your premium vehicle. Our airport office and 24/7 team are always reachable.