S.S.S

You can use the confirmation link we sent you for your reservation cancellation or contact us via our WhatsApp support line. We offer a 100% refund guarantee for cancellation requests.

You can easily make your transfer reservation through istanbulcozyshuttle.com. After filling out the reservation form, the transfer details and your confirmation will be sent to you via email and WhatsApp.

During the reservation, your first name, last name, contact information, and flight number are required. Providing accurate contact information and flight number is the key to a smooth pickup.

When you share your flight number, we monitor possible delays and update your transfer time. We wait for you for 60 minutes from landing. If we cannot meet within the specified time, your reservation may be automatically canceled.

If you have not shared your flight number and we cannot reach you via your contact information, our vehicle will wait for 30 minutes from the reservation time and then your transfer will be canceled.

Your driver's information will be sent to you via SMS or WhatsApp. If you cannot find your driver at the meeting point, please contact us immediately.

Istanbul Airport (IST): After collecting your luggage, follow the "Arrival Floor" signs towards the exit. Our welcome team will be waiting for you at the welcome desk in front of Exit 11, next to Starbucks, with a name sign. Just provide your reservation code and name to our team; your vehicle will be ready within 10-20 minutes.

Sabiha Gökçen Airport (SAW): After collecting your luggage, exit through the exit door; our welcome point is on the Domestic Arrivals Floor, opposite the Information Desk. When you provide your reservation code and name to our team, your vehicle will be ready within 10-20 minutes.

If you specify your child seat request during the reservation, a child seat will be available in your transfer vehicle.

You can make payments by credit card or cash for all our transfer and VIP services.

After your reservation, a confirmation is sent via SMS and email. Please check the accuracy of your information. Additionally, you will receive a reminder message via WhatsApp before your trip.

Our vehicle will be ready and waiting for you at the specified address. The car's color and license plate will be communicated to you via SMS, email, or WhatsApp.